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MapEngine Success Stories
Eastern Municipal Water District (EMWD) - Perris, California
Eastern Municipal Water District (EMWD) in Southern California has implemented the activeG™ MapEngine™ as part of its MAXIMO installation, in order to improve its asset and work order management activities.
 
Client
Brian Agner
CMMS & Planning Ops Manager
Eastern Municipal Water District
Perris, California
www.emwd.org
Industry
dotWater/Waste Water Management
Key Challenges
dotRapid growth and demand
dotWidley dispersed assets and infrastructure
dotTie to Customer Information System
Solution and Services
dotactiveG MapEngine
dotGIS application: Smallworld
Existing Environment
dotMaximo
Implementation Highlight
dotOperational
Key Benefits
dotAutomation of nearly 1/2 million records = significant time savings and cost avoidance
dotIntegration of GIS and Customer information in one easy-to-use interface
    Integrating Customer information with GIS data, EMWD has tied its water/sewer services, pipeline, manholes, hydrants, etc. to its customers’ addresses, cross streets, or intersections. EMWD utilized a data warehouse approach to provide the data while activeG combined and imported the data to insure that customer data and GIS data were seen as one in the work order. Furthermore, activeG organized Locations data in the Location Hierarchy, linked EMWD's failure codes to the various Locations, and created GL accounts from attributes located in the GIS data. This automation saved EMWD from a manual data entry effort of almost 500,000 records.

According to Brian Agner, CMMS & Planning OPS Manager at EMWD, “activeG is now deployed in EMWD's Integrated Operations Center (IOC) where EMWD receives requests for services and repairs from both the customers we serve and internal employees. Writing the work order to the actual water service will provide EMWD with a historical record of all the repair activities that occur at a customer address, regardless of who is living there. Additionally, when a work order is written, the system automatically populates the address, phone number, customers, name etc.”

In the future, EMWD plans on using this functionality to facilitate the cleaning of 1,800 miles of sewer lines and the exercise of approximately 34,000 water system valves.
EMWD's integrated customer and GIS data using MapEngine
EMWD's integrated customer and GIS data using MapEngine™
About EMWD
EMWD is a municipal water district whose service area encompasses 555 square miles of southwestern Riverside County, one of the fastest growing urban areas in the nation. The District includes portions of eight cities, nine other water agencies, and a large unincorporated area of Riverside County that contains a dozen or more identifiable communities, as well as vast amounts of open space. As such, the District currently operatesand maintains in excess of 		EMWD
$1.15 billion dollars worth of facilities, with additional multi-million dollar facilities constantly under design or construction. Gravity and distance are challenges that management continually addresses.
The large service area requires an enormous number of facilities and a large capital investment. EMWD provides service to its 95,000 water connections through 1,700 miles of pipeline, 78 water storage tanks, 18 wells, a groundwater desalter, 75 pumping plants, and fresh water filtration plants. Five regional wastewater treatment plants, 36 lift stations and 1,800 miles of pipeline serve the District’s 165,000 wastewater connections.